'On Demand Delivery' seeks to stimulate e-commerce in S/SA

Thandisizwe Mgudlwa

CAPE TOWN: DHL Express is to launch the 'On Demand Delivery' for the Sub Saharan Africa (SSA) region. 

This new service allows shippers and receivers globally to select from a range of standardised delivery options.

DHL Express is said to make global online shopping easier with On Demand Delivery in Sub Saharan Africa.

According to DHL, 'On Demand Delivery' is currently deployed in 6 markets across SSA – South Africa, Kenya, Nigeria, Ethiopia, Mauritius and Tanzania.

Also revealed is that 'On Demand Delivery' has been developed in response to significant growth in premium cross-border e-commerce volumes.

And that flexible shipping options designed to enhance the customer experience for online shoppers, is another advantage.

There are also plans to roll out to further countries in SSA throughout this year.

Other benefits of 'On Demand Delivery' is that it offers shippers the choice to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment’s progress, says DHL.

"Customers can then select the delivery option that best suits their requirements via the On Demand Delivery website. The service is specifically tailored to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers place considerable emphasis on flexibility and convenience."

And Hennie Heymans, CEO of DHL Express Sub-Saharan Africa, comments, “Globally, we have seen the share of e-commerce deliveries grow from about 10% in 2013 to more than 20% of the international volumes of DHL Express in 2016,” said Heymans, “This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers who are growing beyond borders and therefore require a worldwide door-to-door delivery service. Our On Demand Delivery service was developed with the needs of our customers at the very core. E-tailers and their customers continue to evolve and we needed to ensure that our services continue to exceed customer expectations.

“On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries. Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.”

Also reported is that 'On Demand Delivery' is easy to use and benefits both shippers and receivers. "The site is accessed from any smartphone, tablet or PC, and offers receivers up to six delivery options."

DHL Express further adds, "Shippers can incorporate their own branding into customer notifications. Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and even request that a shipment is put on hold during a vacation. On Demand Delivery further improves first-time delivery performance, increases customer satisfaction, and makes the overall delivery process more efficient.

On Demand Delivery will be deployed to more than 100 countries across the globe in 2017, accounting for the majority of global trade and online retail activity, and is available in over 45 languages."

DHL Express, is the world’s leading international express services provider.