SA Business Process Management Industry Is Globalising

THANDISIZWE MGUDLWA

The BPESA industry is fast gaining momentum and creating much needed jobs in South Africa.

BPESA, is the national association for companies operating in the Business Process Management (BPM) industry.

Tebogo Molapisane, BPESA CEO proudly reveals, "The BPM market accounts for 26,700 jobs and is expected to exceed 30,000 in 2016, surpassing the previous target of 29,000 set for 2016.

Recently, BPESA partnered with ContactCenterWorld.com, the largest Contact Centre Association globally, as their official Industry Awards partner. 

This exciting partnership is set to offer an enhanced opportunity for individuals and organisations operating in the South African BPM industry. 

With the aim being to showcase their talents through a new entry and judging system. 

In-which if all goes according to plan, will ensure that the industry aligns with world-class standards.

 
Meanwhile, a new study has found that the South African BPM sector remains one of the Department of Trade and Industry’s priority sectors. 

"This is largely due to its significant contribution to sustainable job creation. The Industry continues to grow from strength to strength, supported by favourable macroeconomic conditions."

"A suitably skilled labour force and significant operating cost savings, combined with plunging communication costs, all contribute to this industry success story. Linking local expertise with a global contact centre management leader will further bolster the development of the industry."

Headquartered in Canada since 2001, ContactCenterWorld boasts more than 147,000 members across the globe.  

And the international body provides world-class research, conferences, awards, networking opportunities and information on best practices in the contact centre industry.

Commenting on the partnership, Raj Wadhwani, President of ContactCenterWorld.com said, “We are delighted to partner with BPESA and are proud to be associated with this initiative which will help showcase the diversity and strength of the South African contact centre industry."

Wadhwani added, "Many of our members in South Africa can comfortably compete with the best in the World and we have seen several win our Global Top Ranking Performer Awards, which have been likened to the Olympics of BPM. This initiative is great for South Africa and the industry as a whole – who doesn’t want to be considered one of the best in their nation and ultimately one of the best in the World?”

This year’s BPESA National Industry Awards comprise of 26 entry categories.

This includes a process that will span over 6 months, culminating in a national awards ceremony in October. 

The awards, which are free to enter, opened on May 6th.

Molapisane adds, "Between 2010 and 2015 the BPM market has more than doubled. These awards offer a platform to acknowledge the hard work and exceptional talent we possess in South Africa. Partnering with a global leader means we can offer the industry more value."